Rolume / Industries / HVAC
AI answering service for HVAC companies
No-heat calls at 9 PM, AC calls in a July heat wave, and tune-up requests while you're on a roof. Rolume answers every one in your company's name and books the visit on your calendar.
Get a free demo for your business Hear a real call
What it handles on HVAC calls
- No heat and no cooling calls
- Takes down the system problem in the caller's words, the service address and a callback number, then books the first open arrival window.
- Peak-season overflow
- When every line is busy during a cold snap or heat wave, callers still get answered and booked instead of trying the next shop.
- Tune-ups and maintenance plans
- Books seasonal maintenance visits and notes when a caller asks about a service plan, so your office can follow up.
- Existing appointments
- Finds the caller's visit by phone number and moves it to an open window, or takes a cancel request for your team.
- Safety calls
- If a caller mentions a gas smell or a carbon monoxide alarm, it tells them to get outside and call 911 or their gas utility first, then flags the call as urgent in your portal.
- Quotes and pricing questions
- Explains that the first visit is for the technician to diagnose and quote, and only shares prices you've told it to share.
How a call goes
- Picks up in your name, day or night, and asks what the caller needs.
- Gets the details: name, callback number and what they need, with the number read back.
- Books it: explains the first visit is a diagnosis and quote, and texts a confirmation.
- Lands in your portal with the recording, transcript and booking, so your team knows what's coming.
Pricing
- Starter
- $297/mo
- 250 call minutes
- Growth
- $497/mo
- 450 call minutes
- Pro
- $797/mo
- 800 call minutes
One-time setup is $500. Most calls finish in under two minutes. Month to month, cancel any time. See what missed calls are costing you.
Questions
Can it handle furnace and AC calls after hours?
Yes. It answers day and night, but only offers arrival windows inside the hours you set, so an after-hours caller is booked for your next open slot and the call is in your portal by morning.
What happens when a caller smells gas?
It doesn't keep booking. It tells the caller to leave the building and call 911 or their gas utility from outside, then marks the call urgent so it stands out for your team.
Will it diagnose the system?
No. It writes down what the caller describes, like a furnace that won't heat past 70°F, and leaves the diagnosis to your technician.
Does it work with my busy season?
That's when it helps most. It answers every call at once, so no caller waits on hold or hits voicemail while your office is slammed.
Hear it answer for your business
We'll build a demo receptionist with your business name and hours, and you call it yourself. No cost, and we reach out within one business day.
Also for plumbing, electrical, roofing, landscaping and lawn care and more.