Terms of Service

Effective October 12, 2026

These terms cover your use of rolume.com, the Rolume receptionist service and the client portal. "Rolume", "we" and "us" mean the business that provides the service. "You" means the business that signs up, and the person who agrees for it. The account owner agrees to these terms for the business by signing a service order online or by ticking the box before paying in the portal. If you signed a separate service agreement with Rolume, that agreement controls wherever it differs from these terms.

What Rolume does

Rolume answers incoming phone calls for your business with an AI receptionist, collects job details from callers, books visits inside the hours and arrival windows you set, texts your customers a confirmation and a review request once texting is set up for your number, and shows you the calls, bookings and texts in a portal. Rolume does not make outbound calls to your customers or leads.

The receptionist answers in your business's name. It never claims to be a person, and if a caller asks, it tells them it is an AI assistant.

Plans, minutes and billing

• Plans. Each plan includes a set number of call minutes per plan month. A plan month runs from your go-live day to the same day the next month. Call time is added up and rounded up to the next whole minute.
• Overage. Minutes past your plan are billed per minute at the rate shown in your portal and on the payment screen before you pay, unless your signup says otherwise. Your portal shows your minutes all month.
• Paying monthly. A one-time setup fee is due within 7 days of the day your receptionist goes live, and it covers your first month. Your plan's monthly fee is then charged one month after the go-live day, and every month on that day.
• Paying yearly. One payment covers 12 months of your plan for the price of 10, and the setup fee is waived. It is charged on the day you check out and renews for another year on the same day.
• Automatic renewal. Monthly plans renew every month and yearly plans every year, and the card on file is charged automatically, until you cancel. You can cancel at any time in the portal (Billing, Manage payment) or by writing to us.
• Late payment. If a payment is not made on its due date, we may pause your receptionist, which means it stops answering calls until the balance is paid.
• Prices. Current plans and prices are shown on our pricing section. The prices that apply to you are the ones in your signup or service agreement. We will tell you at least 30 days before any change to your price, and you can cancel before it starts.

Texts to your customers

• When the receptionist books a visit, it texts the caller a confirmation, and texts again if the visit moves. After the visit it sends one text with your review link, to every customer whose visit it booked, not only the ones you expect to be happy. The texts name your business and are sent from a number registered for your business with the mobile carriers.
• Texts start once that registration is approved, which usually takes 1 to 3 weeks after signup. You agree to give us accurate business details for it, including your legal business name and tax ID where the carriers require one.
• Every text says how to opt out. A customer who replies STOP gets no more texts from your business. We keep the list in your portal, and you agree not to ask us to text anyone on it. If a customer asks your team to stop texts, add them to the list.
• You agree that these texts are about visits your customers asked for, and that you won't ask us to send marketing or promotional texts.
• Carriers can delay or block texts, so we can't guarantee that every text is delivered.

Your responsibilities

• Give us accurate business details, hours and arrival windows, and tell us when they change.
• Make sure you are allowed to forward your business calls to Rolume and to have those calls recorded. Call recording laws vary by state. The receptionist says at the start of each call that the call may be recorded, and you agree not to ask us to remove that.
• Keep portal logins private, give each person their own login, and remove logins for people who leave your team.
• Review your bookings. The receptionist works from what callers say, and you remain responsible for confirming, scheduling and performing the work.

Not an emergency service

Rolume is not an emergency service and cannot dispatch emergency responders. Callers with a fire, a gas leak, carbon monoxide or any other danger to life or property should hang up and call 911 or their utility's emergency line. You are responsible for how your business handles urgent calls.

Accuracy and availability

The receptionist is automated. It can mishear a name, an address or a time, and it can occasionally be unavailable because of a phone carrier, internet or provider outage. We work to keep the service accurate and running, and the portal lets you listen to every call and flag one that went wrong, but we do not guarantee that every call will be answered or every detail captured correctly.

Your data

Your call recordings, transcripts, texts and customer details are yours. We handle them on your behalf, only to provide the service to you, as described in our Privacy Policy, and we do not sell them. We keep them confidential, protect them with reasonable security, and tell you without unreasonable delay if we learn they were accessed without permission. You can ask us to export or delete them at any time.

Acceptable use

Do not use Rolume for unlawful calls or texts, to harass anyone, to send marketing texts, or to try to access another client's account or data.

Ending service

You can cancel at any time in the portal or by telling us in writing, including by email. A monthly plan ends at the end of the plan month you have paid for. A yearly plan ends at the end of the paid year unless you get a refund under the next section. We may suspend or end service for non-payment or for breaking these terms.

When service ends, we turn off your receptionist, and you should stop forwarding your calls to it. Within 30 days you can ask us to export your call recordings, transcripts and bookings. After that we delete them within 90 days of the day service ended, except anything the law requires us to keep, such as billing records.

Refunds

• The setup fee and your first month of service are not refundable.
• Monthly plans: after your first month, you can ask for a refund of a monthly fee within 30 days of the charge.
• Yearly plans: within 30 days of a yearly payment, you can ask for a refund of the months after your first month, at the yearly plan's monthly rate (the yearly price divided by 12). After 30 days a yearly payment is not refundable, and service continues to the end of the paid year.
• Charges for extra minutes that were already used are not refunded.
• Send refund requests in writing, from Help in your portal or by email.

Disclaimers and limits

The service is provided as is, without warranties of any kind beyond those that cannot be excluded by law. To the extent the law allows, Rolume is not liable for lost profits, lost business or indirect damages, including from a missed, misheard or mis-booked call, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

Covering each other

You will defend and cover Rolume against claims, fines and reasonable legal costs that come from your business's work, from information you gave us that was wrong, from your business forwarding or recording calls where it wasn't allowed to, or from texts sent at your request to someone who had not given you their number or had asked you to stop. Rolume will do the same for you for claims that come from Rolume breaking the law or these terms, including texts sent to someone on your no-text list. The side asking for cover will tell the other side promptly and let them handle the claim.

Changes to these terms

We may update these terms. We will post the new version here with a new effective date and tell clients at least 30 days before a significant change takes effect. If you don't agree to it, you can cancel before it starts.

Governing law

These terms are governed by the laws of the State of Colorado. Any court case about them will be brought in the state or federal courts in Colorado.

Contact

Rolume, Elizabeth, Colorado. Email [email protected].